Terms and Conditions
My Home Services (formerly MY HOME SERVICES PRIVATE LIMITED)
Registered Office: #2-1-265/1/34&64 Mamatha Nagar Road No.3, Nagole, Hyderabad, Telangana
1. Booking & Consultation
1.1 Free Consultation: Includes site visit, layout discussion, 3D design insights, preliminary material selection, and
estimation.
1.2 Booking Advance: 10% of project value to confirm project.
1.3 Design Lock Payment: 20% of project value to initiate execution-ready design and drawings.
2. Payment Terms
Stage Payment
Booking Advance 10% of project value
Design Lock Payment 20%
Pre-Production 40%
Before Handover 20%
On Handover 10%
Notes:
• Any additional work or scope changes are billed separately.
• Timely payment is essential for project continuity.
3. Cancellation & Refund Policy
Stage Time of Cancellation Refund Eligibility
Before site measurement Within 48 hours 100% Refund
Before design finalization Within 60 days 50% Refund
After design finalization or >60 days Any time No Refund
After 4th Installment (production) Any time No Refund
Special Notes:
• Custom items (non-catalog) are non-refundable once ordered.
• Cancellation of custom work incurs full cost as quoted.
• Refunds processed only to original payer’s bank account.
• Project is locked for production after 3rd installment.
4. Scope of Services
4.1 Included Services: Design & execution, modular furniture, civil works, false ceiling, lighting, painting,
wallpapers, installation, and cleanup.
4.2 Excluded Services: Loose furniture, appliances (unless explicitly included), structural changes outside approved
scope.
4.3 Custom On-site Carpentry: If included, covered under 10-year warranty.
5. Custom Work Terms & Conditions
5.1 Definition: Non-standard furniture, special materials, branded product installation, site modifications, or
civil/electrical adjustments outside catalog.
5.2 Execution: Custom work executed only through My Home Services-approved vendors. Direct client-vendor coordination
prohibited.
5.3 Design Lock: No major changes accepted after 3rd installment.
5.4 Price Variation: Up to 20% variation before 3rd installment. Price frozen thereafter.
5.5 Warranty: 1-year on all custom work unless otherwise specified.
5.6 Timeline: No delivery guarantee for custom work; estimated handover dates are indicative.
6. Warranty Policy
6.1 On-site Carpentry: 10-year warranty (if included in project).
6.2 Modular Furniture (ply-based): 10 years for material & manufacturing defects.
6.3 Hardware: 3 years if agreed for the project – covers manufacturing defects (Blum, Hafele, Hettich, Ebco, etc.).
6.4 Accessories: 3 years if agreed – covers brand-specific defects.
6.5 Edge Banding: 10 years – peeling or delamination under normal usage.
6.6 Electrical & Appliances: Brand-specific warranty only.
6.7 False Ceiling & Painting: 1-year warranty on My Home Services-executed installations.
6.8 Custom Work: 1-year warranty for labor and installation.
Exclusions:
• Wear & tear, misuse, negligence, structural leaks, pest damage, natural disasters, or third-party
interventions.
• Warranty is not transferable unless explicitly stated.
7. Brand Associations
Modular Materials:
• BWP/BWR/Commercial Ply: Action Tesa, Greenply, Century, My Home Services Signature Ply
• MDF/HDF/HydroGuard: Rushil Decor, Green Panelmax, My Home Services HydroGuard
• Particle Board: Action Tesa, Merino PB
Laminates & Finishes: Merino, Greenlam, Stylam, Signature, Airolam
Edge Bands: Rehau, E3, FirmEdge, SquareOne
Hardware & Accessories:
• Hinges & Channels: Blum, Hettich, Hafele, Ebco, Tyrox
• Modular Accessories: Godrej Interio, Everyday, Future, Hettich
Paints & Coatings: Asian Paints, Berger, Nerolac, Nippon
Appliances & Fixtures: Elica, Faber, Glen, Kaff, Philips, Wipro, Trix, Havells, Jaquar, Hindware, Kohler (if selected)
Furniture & Soft Furnishing: Amazon, Flipkart, Urban Ladder, Fabindia, Mastercraft, HL Junior
Mattresses: Duroflex, Wakefit, Sleepwell, Restolex
Wallpapers: Marshalls, Excel, Arte Deco, Idecor
8. Cleaning & Handover Policy
8.1 Included Cleaning: Sweeping, dusting, removal of pencil marks and protective films, wiping modular surfaces.
8.2 Excluded Cleaning: Deep cleaning of floors, walls, ceilings, polishing, chemical treatment, bathroom/kitchen tile
cleaning unrelated to installation.
• Third-party post-construction cleaning recommended for deep cleaning.
9. Material Movement & Unloading Charges
• Staircase unloading: 3rd floor & above ₹5,000; 9th floor & above additional ₹1,000 per floor.
• Charges apply per instance (delivery, rework, or movement).
10. Customer Conduct & Site Etiquette
10.1 Client Responsibilities:
• Treat My Home Services staff with respect & professionalism.
• Provide legal, safe, and accessible site.
• Maintain communication via official channels.
10.2 Reporting Staff Misconduct:
• Report within 48 hours to compliance@myhomeservices.in
• My Home Services may pause services in case of harassment or non-compliance.
11. Limitation of Liability
• My Home Services not liable for indirect, consequential, or incidental damages.
• Force majeure events exempt from liability.
• Total liability capped at defective product/component value.
12. Contact us
For any queries, assistance, or support, please reach out to us:
📧 Email: info@myhomeservices.com
📞 Phone: +91 8861797897
